The msp is now an establish model , just think that there are 150,000 manag it service providers in the world. In a competitive scenario like today’s, therefore, closing deals, retaining customers. And increasing profitability are challenges that are not easy to face. However, there are some things that msps like you can do to improve . Customer relationships and see the benefits reflect in their mrr (monthly recurring revenue). The best of these is cross-selling to existing customers. Another good practice is to track and monitor some important kpis : I talk about it in this article .
Start a cross-selling conversation
On the other hand, it is easier to have a sales . Conversation with an existing customer rather than looking . For a new lead and trying to approach him to do new business. This is why an msp should never take existing customers for grant . But rather should new data strive to do effective cross-selling. Start a cross-selling conversation. First of all it must be said that cross-selling differs. From upselling in that it involves selling new services to the customer. And not replacing the existing service with a higher level one. To achieve this, you will ne offers that complement the services already provid . To the customer. A great way to start the cross-selling conversation is to introduce a new service .
Keep the conversation going
Good msps periodically create new services to offer to their customers. That complement their core offering. It could be, for example, something that customers have ask for but which is not guarante. By the service offer, such as email protection. Vulnerability CN Leads assessment or staff security training. It seems obvious, but for successful cross-selling . You ne to offer something that benefits the customer . Furthermore, every company, before facing new expenses, will ne a good business. Case and this is particularly true for small and mium-siz businesses. As they are more prudent in spending.