Are you making sales on Shopify? You know traffic is coming to your store, but you’re not seeing the results you expected. You get visitors every day, maybe a few sales… but most users just leave. What’s going wrong?
If you feel like you could be selling more but don’t know where to start, there’s a tool that could be a game-changer: WhatsApp . Yes, the same app you use to chat with your friends can become one of your best sales channels if you know how to use it well.
In this blog, we’ll tell you, step by step, how to use WhatsApp to sell more on your Shopify store, addressing the main obstacles most e-commerce businesses face.
Step by step: How to make WhatsApp your sales channel on Shopify
Step 1 – Understand why WhatsApp is your best ally on Shopify
Many businesses believe that WhatsApp country wise email marketing list is only useful for answering questions or following up on orders. But the reality is that WhatsApp is one of the most direct, personal, and effective communication channels you can use to sell .
Think about this:
- Your customers are already on WhatsApp.
- Message open rates exceed 90%.
- Responses arrive in minutes, not hours or days like email.
The best part? You can start conversations directly from your store, your ads, or your social media channels. This allows you to capture attention at the right moment, when the customer is most interested.
Step 2 – Take your integration to the next level with Shopify and B2Chat
Connecting WhatsApp to your Shopify store is a big step , but if you really want to take full advantage of this integration, doing so with a platform like B2Chat can make all the difference.
B2Chat lets you manage your conversations whatsapp multi-user: solutions for work teams from one place and also directly integrates with your Shopify store so you can sell, consult, and follow up without leaving the chat. Here’s how it works:
- Access your Shopify store directly from B2Chat. No need to open multiple tabs or switch platforms. Everything is connected.
- Search for products and send them to the conversation with one click.
Is your customer asking about a specific product? Find it instantly and share it on WhatsApp, without having to manually copy links or images. - Share your full catalog. If the customer wants to explore options, you can send them your store catalog directly in the chat so they can see what you offer.
- Create orders from within the conversation. Is the customer ready to buy? You can create the order directly from B2Chat and send it to them for finalization.
- View a customer’s order history. This helps you make more personalized recommendations and offer faster, more effective service.
This integration is ideal if you want to stop using WhatsApp solely as a customer service channel and start turning every conversation into a real sales opportunity.
Step 3 – Automate without losing the human touch
Another common pain point: “I want fax database to respond quickly, but I don’t want to sound like a robot.” The key is to automate your initial messages, but with a warm, clear tone tailored to your brand.
What can you automate?
- Welcome message.
- Response outside of business hours.
- Options menus to guide the user (for example: “1. View catalog, 2. Check my order, 3. Speak to an advisor”).
This saves you time, improves the customer experience, and allows you to scale without hiring additional staff from day one. Plus, you can connect automation platforms that easily integrate with WhatsApp and Shopify.