How you manage delivery partners ultimately depends on the type of restaurant you run and the customers you serve. How to manage your delivery partners
Here are some tips to help deliveries go smoothly.
Start small
If you’re unsure which delivery partners laos telegram data are right for your restaurant, it might be a good idea to experiment by offering a menu limited to a small geographic area. Studies show that many consumers who use delivery services tend to use more than one. By offering a small menu of your most popular dishes, you can test this method with a small number of third-party delivery services, eliminating underperformers until you’re left with the strongest group.
Optimize your list
One of the main benefits of third-party delivery is exposure to a larger number of customers. But to ensure you’re seen, you need to make sure your restaurant is in the right category. If you’re a pizzeria, make sure it’s in the pizza category, for example.How to manage your delivery partners
Also consider how you want to present your menu. Delivery has transformed since the start of the pandemic, meaning consumers are looking for more than just a midweek snack or a weekend treat. Remote workers are turning to delivery services for lunches and breakfasts, so consider breaking down your menu by meal time as well as food type.
Naming is also important, given the search capabilities of all these apps. Make sure to include the type of food you’re offering on your menu so people can find it more often—for example, call it a “Reuben sandwich” rather than just “Reuben.”
Prioritize food quality
“It doesn’t make sense for a cafe to produce the best coffee and food if it arrives at the customer messy, soggy, melted, or at an google keyword planner unappetizing temperature,” Palfrey said. This will help you keep customers happy, reduce complaints, and avoid costly refund requests.
Most delivery partners quickly implemented measures to reduce the risk of virus transmission when the pandemic began. But be sure to double-check their processes. Delivery drivers should have what they need to maintain a low transmission risk.
Tip: Remember that if you plan to deliver alcohol, you should find a delivery partner who also handles this, while ensuring you comply with local laws and restrictions.
Manage orders across delivery services
Many restaurants and cafes choose to work with more than one delivery partner. And that’s where things can get complicated.
Clear communication is essential when working with different third-party delivery services, according to Nevin. “We have a specific section for pickup orders, and we use a variety of technologies to ensure orders are processed quickly and efficiently.”
Create a station for the delivery of drivers
Peter Klamka of Cordia Corporation agrees that it’s important to have a dedicated position to manage deliveries. “If you’re becoming so busy with deliveries, it might be time to create a ghost kitchen. Have one person be in charge of deliveries How to manage your delivery partnersHow to manage your delivery partnersHow to manage your delivery partnersHow to manage your delivery partnersHow to manage your delivery partners fax database on busy nights. Delivery orders are too expensive to make a mistake because the loss is usually 100%. The apps will charge you the cost of the order, and you’ll be eliminated,” Klamka said.How to manage your delivery partners
Monitor delivery performance
Given the rise of third-party delivery in recent years, it’s easy to forget that the industry’s growth wouldn’t be possible without the restaurateurs, chefs, servers, and drivers who deliver great food to the people who ordered it.
Remember that consumers are fickle when it comes to using third-party delivery services. Many will jump from app to app based on the best deal or delivery time of the day. And they may vote with their feet if a new service comes along to challenge the dominance of players like DoorDash, UberEats, and Deliveroo.
This makes it all the more important for you to monitor your delivery trends. Research this data from third-party delivery service providers. Also, keep an eye on reviews, as delivery issues caused by a third-party delivery company can ultimately affect your brand.
Your delivery partner should make it as easy as possible for you to track monthly order volumes, seasonal trends, and the profitability of each item.
Managing Delivery Partners in the New Era of Restaurant
Delivery partners have become a challenge for many restaurants. Working with them allows you to offer your menu to more customers, but it can also lead to high fees and the risk of chargebacks. Learn how to get started with delivery with Lightspeed, whether you decide to handle your own delivery in-house or partner