Because it makes your income more stable
The!reason is that a high repeat rate makes it easier to stabilize revenue and establish a foundation for your business. If the repeat rate is high, new customers are more likely to purchase your products and services repeatedly, making it easier to maintain sales. Customers who become fans can be expected to contribute to sales over the long term.
The reason why repeat purchase rate is important is because it correlates with customer satisfaction. Customer satisfaction is an important indicator for judging whether a product or service meets needs. If customer satisfaction is high, customers will want to use the service again. If the repeat purchase rate is increasing, customer satisfaction has increased, so it is sufficient to maintain the status quo. However, if the repeat purchase rate suddenly drops, it can be determined that a problem has occurred and that there is telegram number database a situation that requires immediate action.
Repeat customer rates aren’t increasing! What’s the reason?
Even if you implement measures to acquire repeat customers, the repeat rate may not improve. If you do not take appropriate measures, the repeat rate may gradually decrease, so be careful. Here we will introduce the main what makes a successful purchasing journey? reasons why the repeat rate does not improve.
Your products and services don’t meet their needs
Not being able to provide products and services that meet customer needs is one of the reasons why repeat purchase phone database rates do not increase. If customers complain that they “tried buying it but found it difficult to use,” they will not return to purchase again. Customer needs change constantly, so unless you continue to develop products and improve service quality to meet their expectations, your repeat purchase rate may fall.