The risks of continuing to respond to snatches
Snatching is an effective measure in situations where overcrowding occurs, but continuing to snatch carries the risk of ultimately lowering your order rate. This is because you cannot! call back customers while you are snatching, and they end up waiting. Also!because you are receiving! a large number of calls! you cannot! make dataset comprehensive callbacks! and there! is a possibility that some calls will be missed.
Solution
When dealing with snatch calls, it is necessary to thoroughly manage customer information and call back at a time that satisfies the customer. When a call comes in, not only do you properly listen to the name and phone number, but you also listen to and record information such as when the caller needs to be contacted and what does landing page mean? understand and learn how to use it the time of day they would like to be contacted. By managing the information of incoming calls in a list and calling back at the appropriate time when the customer requests, you can prevent a drop in your order rate.
If a snatch call takes a long time, the operator will be busy answering the phone and will not be able to call back. It is also phone database important to secure the necessary number of telephone lines and operators. It is also important to consider ways to improve the efficiency of post-snatch call processing and aim to improve customer satisfaction.