If you work in customer service or sales, you’ve probably encountered a big question. How do you get multiple people to use the same WhatsApp Business app without interruptions?
We know that WhatsApp is one of the most phone number list widely used tools for communicating with customers, but its basic version has a major limitation: it only allows one user at a time.
The good news is that there are several solutions for sharing WhatsApp between multiple users , and in this blog we explain what they are, from free options to more advanced tools such as WhatsApp Business Premium, WhatsApp Multi-Agent and WhatsApp API .
If you’re looking for an efficient and easy-to-implement solution. There are platforms like B2Chat , designed to manage WhatsApp with multiple agents and improve customer service.
What is WhatsApp Multi-User and how does it work?
WhatsApp Multi-User allows multiple people to use the same WhatsApp account at the same time . This is ideal for customer service, sales, or technical support teams because it prevents agents from having to rotate between devices to answer messages.
Now, it is important to clarify that there are two ways to achieve this:
- WhatsApp Multi-Device : Allows how to achieve big sales on shopify with whatsapp you to connect up to four additional devices to a single account, but is still limited if you need to manage a high volume of chats.
- WhatsApp Multi-Agent : These are solutions that allow multiple agents to serve customers simultaneously from different devices or even specialized platforms like B2Chat.
So how can you activate these features? Let’s see what options are available.
Options for using WhatsApp Business with multiple users
Is there free WhatsApp Business Multi-user?
If you’re looking for a free way to share fax database WhatsApp with multiple people, you’ve probably come across some tricks like:
- Use WhatsApp Web on multiple computers.
- Connect the same number to WhatsApp Multi-device .
While these options may work for small teams, they have many limitations. For example, WhatsApp Web only allows temporary sessions, and WhatsApp Multi-Device isn’t designed for large teams.
If you need a professional solution, then WhatsApp Business Premium or WhatsApp API are worth considering .